Proposition Overview

As businesses are forced continually to focus on what is ‘core’ to their operations, they recognize that often the most efficient and effective way to perform certain functions is to make a strategic decision to outsource them.  Recent research shows the changing trajectory of traditional IT services model to a model primarily known as Managed Services. Managed Services provides greater flexibility therefore letting business professionals to focus on other tangible business oriented problems and issues.

Synverse is an IT services company that works with customers to help them align their IT to their core business requirements. We aim to help IT departments free themselves from day to day operational activity to allow them to deliver strategic value back to their business by creating an agile and scalable infrastructure that is closely aligned to their organizations core business operations. We achieve this through focusing on business components of our customers IT operations such as Consulting, Hosting, Support & Maintenance Services and providing them on pay as you go cost model. This approach enables our customers to focus on the delivery components of their IT services, those which offer their organization quantifiable business benefits.

Moreover, utilizing our solutions team we are able to offer application development and support skills to deliver a fully supported application management managed services, either for existing legacy applications or new applications being developed by Synverse. This can be delivered as a fully managed outsource service or as part of an ‘application tier’ support service.

This offers our customers the choice of tactical out-tasked manage services around specific IT functions or a full outsourced managed service where we take responsibility for delivering all of our clients IT requirements.

As a managed services provider we benefit from leveraging economies of scale through dedicated facilities, shared services, and a wide technical skill base, allowing us to deliver comprehensive and cost effective managed services which are usually cheaper, more flexible, agile and scalable than those which our customers are able to provide in house. All Synverse managed services are governed by strict Service Level Agreement (SLA) which guarantees the level of service a customer can expect in terms of system uptime and application delivery.

Synverse Implementation Methodology (SIM) helps customer best maximize their IT investments by working with them to help define their business IT Roadmap. By benchmarking current environments and building a desired state model showing where they need their IT to be, it allows organization to establish clear, achievable roadmaps to transform their IT from a cost centre to strategic business asset.